How to start HealthTrack for the first time

HealthTrack On-Prem

Your IT should have your Windows/Computer account created already.

There will be one of two icons on the Computer Desktop already configured.

Locate this icon and double-click. HealthTrack will automatically use the same credentials that were used to log into the computer initially.

After HealthTrack has downloaded the required packages, you will be taken to the above splash screen. It is important to select the physical location that you are working from or emulating if you are working remotely.

HealthTrack Cloud

Your account within HealthTrack has to exist prior to attempting to log in. Verify with your Practice Manager that the account has been created and the email address that was used as it has to be identical.

1. Create an Azure Account

Go to the HealthTrack Cloud portal at portal.healthtrackcloud.com.au.
Click on Login and select Sign Up Now from the Sign In menu.

2. Enter Your Email Address and Personal Details

Enter your email address.

Ensure it matches the email used by your practice manager to create your account within HealthTrack.

Complete the CAPTCHA and press Send Verification Code.
Retrieve the verification code from your email and verify it.
Enter your password and personal details.
Click Create.

3. Enter Mobile Number for Authentication

On the new screen, enter your Country Code and mobile number to be used for authentication.
Press either the Send Code or Call Me option and verify your mobile number using the provided code.

4. Download HealthTrack Cloud Startup Application

Use the Download Windows installer button to download the installer onto your system.
Run the installer to install the HealthTrack Cloud Startup Application on your device.

5. Open HealthTrack Cloud and sign in to Your Account

Use the Sign In or Sign In (External Browser) options to log in.
Enter the account details you just created.

6. Select Company/Site to log into

After logging in, check for your company or site name on the screen.

If it’s not visible, verify the following:
- The email used for Azure matches the one for HealthTrack.
- Your practice manager has created your HealthTrack account.