How to know when a patient has arrived

There are two ways to know when a patient has arrived:

You can check the Diary screen for the green arrival icon on the left-hand side of bookings:

You will receive an arrival alert via HealthTrack Messenger, if you do not have the setting for arrival alerts disabled:

Accessing HealthTrack Messenger: Navigate to Practice Wide > Whisper Messenger.

You can configure HealthTrack Messenger to open at startup via File > User Preferences.

In the patient arrival message, you can open the associated patient by clicking the Patient IDbutton. This will open the patient in the main HealthTrack window.

To acknowledge the message, click the green tick. This will remove it from the channel.
To reply to the staff member that marked the patient as Arrived, click the blue reply button next to the green tick. This will open a reply box. Type your message in the reply box and press the `Enter`key on your keyboard or click the send button to the right.
To view the previously acknowledged Patient Arrivals, click the View Arrivals History icon at the top right. To hide the history, click the button again.

You can configure the behaviour of HealthTrack Messenger at File > User Preferences

The default behaviour for Patient Arrival Notifications for each user can be customised in two places:

Admin > Internal MO > Manage Internal MOs and change the Patient Arrived Alerts setting in the bottom in the bottom left.
Admin > Staff Directory by selecting the Viewbutton next to the user’s name to change the Patient Arrived Alerts setting.