What to do when batched items are rejected

Use this process when one or more items in the batch were rejected by the fund and received no payment.

1. In the Batch Billing History window, click the Finalise button to open the Advanced Finalise Batch Billing window.
2. Confirm the correct Health Fund, Location, and MO are selected.
3. Click Receive New Payment.
4. In the Receive Payment window, confirm the Date of Payment and Location.
5. Select the payment method - Cheque, EFTPOS, or Direct Deposit - enter the amount received, then click Save.
6. Optionally enter a Payment Memo to include any notes related to the payment.
7. Click Receive Payment to return to the Advanced Finalise Batch Billing window.
8. Expand the batch: double-click the batch row or click the + on the left-hand side to make all items visible.
9. For each rejected item (received no payment), un-tick the checkbox on the left-hand side of the item row. Select the appropriate option.

• Release for Rebatching - select this if the item will be corrected and resubmitted in a future batch. Click OK.
• Remove from Batching - select this if the item will not be resubmitted. Click OK.

10. Repeat step 9 for all rejected items.
11. Click Save Allocations & Reload to save the changes.
12. For each item that was paid in full, click the + button on the right-hand side of the item row to allocate the full claimed amount.
13. Click Save Allocations & Close.