Managing payment allocations

After a payment has been recorded against a batch, you can manage how it is allocated from the Advanced Finalise Batch Billing window. Each payment has a Manage button with options to view, reverse, or delete allocations, or to retain minor balances. You can also delete the allocation for a single invoice from the patient's Transaction Listing.

Manage options in the Advanced Finalise Batch Billing window

In the Advanced Finalise Batch Billing window, select the Manage button next to a payment to choose from the following options.

Option	What it does
Open for Viewing	Opens the Receive Payment window, where you can view additional information recorded about the payment. You can also reprint a payment receipt from this window.
Reverse Entire Payment	Reverses the full payment. This may leave invoices outstanding. Use this when a payment has been entered more than once in error.
Delete Allocations	Removes the payment allocations against any invoices associated with the batch.
Retain Funds	Settles minor balances on payments that were missed when the funds were originally allocated to a batch.

Reverse Entire Payment reverses the whole payment and can leave invoices outstanding. Check the payment carefully before reversing it.

Delete the allocation for a single invoice

There are times when you need to remove a batch payment allocation from one invoice. You can do this from the patient's Transaction Listing.

From the patient's record, navigate to Accounts > Transaction Listing.
Expand the Allocations section towards the bottom of the screen.
In the Transactions section, highlight the relevant invoice to display its associated payments in the Allocations section.
Highlight the payment in the Allocations section.
Select the Delete Allocation button.
At the confirmation prompt, select Yes.

After you delete an allocation, the status of the batch may change in Accounts > Batch Billing, and funds may need to be reallocated to the appropriate invoices.