How to Set Up Telehealth Consulting

Telehealth Consulting connects doctors and patients through video or phone conferencing. HealthTrack runs the video call through the GP Consults service. Before doctors can use the Telehealth Call List, you need to complete three setup steps: register the doctor, set up a reminder SMS, and create a Telehealth booking type.

Before you start

A few things are worth knowing before you set telehealth up:

Telehealth is a desktop feature. You set it up in the desktop admin screens, and consults run from the desktop Telehealth Call List. HealthTrack Web only knows whether a doctor is registered for telehealth.
Telehealth is enabled at the booking-type and doctor level, not on an individual booking. A booking becomes a telehealth booking because its booking type is telehealth-enabled and it is made for a registered doctor.
The video call itself runs in GP Consults. HealthTrack starts the consult and tracks its timing and status, but the call happens in the GP Consults website.

Register a Doctor for Telehealth

Navigate to Admin > Internal MO > Manage Internal MOs.
Select the doctor from the drop-down list.
Click the Register link in the Telehealth section of the doctor's profile.

The GP Consults website opens. The doctor registers their provider details on this site.

Once the doctor has registered, return to the doctor's profile in HealthTrack and select the Registered for TeleHealth checkbox.

Make sure the doctor also has a default provider number set in their profile. A telehealth consult cannot be started for a doctor who has no default provider number.

Each doctor who will conduct telehealth consults must complete this registration individually.

Set Up a Telehealth Reminder SMS

While not required, a telehealth reminder SMS is strongly recommended. The SMS is a courtesy reminder of the upcoming consult, so the patient knows to be ready.

The reminder SMS does not carry the join link. At the time of the consult, GP Consults sends the patient their own join link by SMS, using the mobile number recorded against the booking. For this reason the patient must have a mobile number recorded, or they cannot join the call.

Navigate to Admin > Notifications & Messages > Notification Manager.
Create a new SMS notification rule for the relevant booking types.
Set the SMS to send 24 hours before the scheduled consult.
Use wording similar to the following:

Example:

"Hi [Patient Name], you are scheduled for a TeleHealth consult tomorrow at [Time] with [Doctor Name]. You will receive another SMS at the time of your consult. Wait for that SMS, open it and click the link to start your TeleHealth consult."

Set Up a Telehealth Booking Type

Navigate to Admin > Diary & Booking > Booking Types.
Select the booking type you want to use for telehealth consults, or create a new one.
Select the Enabled for TeleHealth checkbox to enable telehealth for this booking type.

Click Save to apply the changes.

After adding or modifying a booking type, all users should restart HealthTrack to prevent errors in the diary and booking modules.