Accessing a patient's My Health Record
A patient's My Health Record is available from the Additional tab of their Demographics screen, alongside their IHI.
Before a patient's record can be opened, their IHI must be active, verified and checked against the Healthcare Identifiers (HI) Service within the last 24 hours. HealthTrack revalidates the IHI automatically when it is older than this, so there is no manual step. See the "Before you start: the IHI check" section below for what happens when the IHI cannot be validated.
Open a patient's My Health Record
- Open the patient's Demographics.
- Select the Additional tab.
- Click Open My Health Record.
Before you start: the IHI check
The patient's IHI is the gate on everything you do with their My Health Record. An IHI is trusted for 24 hours after it is verified. After that, HealthTrack silently revalidates it against the HI Service before opening the record, so most of the time this happens without you noticing.
Opening the record will be blocked for that patient if:
- the IHI is not verified, or is retired, deceased or malformed, or
- there is an unresolved HI alert on the patient, or
- the HI Service is temporarily unavailable when the record is opened.
If My Health Record opens for other patients but not for one particular patient, the cause is almost always that patient's IHI. Check the patient's IHI status on the Additional tab, resolve any HI alerts, and re-verify the IHI, then try again.
Access codes and Emergency Access
Patients control who can access their My Health Record through the myGov Consumer Portal. A patient may revoke access to your organisation, or set an access code that must be entered before their record can be viewed. The access code is set and controlled by the patient, not by your practice.
If an access code is required, an Access code field will appear along with an Emergency Access option.
- If the patient has provided an access code, enter it and click Open.
- If the patient cannot provide a code and access is required for care, select Emergency Access. Emergency Access overrides the access code, is prominently audited, and should be used only when clinically necessary.
Documents list
The Documents list is the main view of the patient's My Health Record.
View a document
Click View on a document in the list to open it.
If a document includes an attachment, click the attachment hyperlink within the document to open it.
View document history
Each document has a history of versions. Click History on a document in the list to view its revisions.
Remove a document
You can remove a document from My Health Record if it was uploaded from your HealthTrack system. When removal is available, a Remove button appears on the document's row in the list.
Patient opt-out of upload
A patient may choose to opt out of having any of their documents uploaded from your practice.
- Open the patient's Demographics.
- Go to the Additional tab.
- Select the opt-out checkbox below the Open My Health Record button.
Individual records can also be excluded from upload on the Classify screen. See Uploading documents to My Health Record for details.