Accessing a patient's My Health Record

A patient's My Health Record is available from the Additional tab of their Demographics screen, alongside their IHI.

Open a patient's My Health Record

1. Open the patient's Demographics.
2. Select the Additional tab.
3. Click Open My Health Record.

Access codes and Emergency Access

Patients control who can access their My Health Record through the myGov Consumer Portal. A patient may revoke access to your organisation, or set an access code that must be entered before their record can be viewed.

If an access code is required, an Access code field will appear along with an Emergency Access option.

• If the patient has provided an access code, enter it and click Open.
• If the patient cannot provide a code and access is required for care, select Emergency Access. Emergency Access is audited and should be used only when clinically necessary.

Documents list

The Documents list is the main view of the patient's My Health Record.

View a document

Click View on a document in the list to open it.

If a document includes an attachment, click the attachment hyperlink within the document to open it.

View document history

Each document has a history of versions. Click History on a document in the list to view its revisions.

Remove a document

You can remove a document from My Health Record if it was uploaded from your HealthTrack system. When removal is available, a Remove button appears on the document's row in the list.

Patient opt-out of upload

A patient may choose to opt out of having any of their documents uploaded from your practice.

1. Open the patient's Demographics.
2. Go to the Additional tab.
3. Tick the opt-out checkbox below the Open My Health Record button.

Individual records can also be excluded from upload on the Classify screen. See Uploading documents to My Health Record for details.