Uploading documents to My Health Record

HealthTrack uploads documents to My Health Record through Distribution. Uploads can happen automatically when a record is finalised, or be queued manually from the Distribution List.

What can be uploaded

Only two document types can be uploaded to My Health Record from HealthTrack:

• Specialist Letter
• Diagnostic Imaging Report

Other document types, such as shared health summaries and event summaries, cannot be uploaded from HealthTrack. These may still appear when you browse a patient's My Health Record, but HealthTrack does not create or send them.

Automatic upload on finalisation

If the record type is enabled in the Auto-Upload configuration, My Health Record is automatically added to the Distribution List when the record is finalised. The document uploads in the background as the configured My Health Record document type.

Manual upload

To queue a document manually:

1. Open the record and go to the Distribution List.
2. Click Upload to My Health Record.
3. On the screen that appears, select the My Health Record document type.
4. Click Upload.

The record must be finalised before it can be uploaded.

Exclude a record from My Health Record

If a specific record should not be uploaded, select the Exclude from My Health Record checkbox on the Classify screen. This overrides any auto-upload configuration for that individual record.

Why a document did not upload

If a document has not reached a patient's My Health Record, one of the causes below usually explains it. Most are specific to the individual patient or record, so a document can upload for one patient and not another.

• The patient's IHI is not current. My Health Record needs a valid IHI that is active, verified, and has been checked against the HI Service within the last 24 hours. HealthTrack revalidates the IHI automatically when needed, but an unresolved HI alert on the patient, or an IHI that is retired or belongs to a deceased patient, blocks the upload.
• The patient has opted out of My Health Record. No documents are uploaded for a patient who has opted out.
• The record was excluded. If Exclude from My Health Record is selected on the Classify screen, that record is not uploaded even when auto-upload is on.
• The record has not been finalised. Only finalised records upload. If a record is still a draft, finalise it first.
• The upload failed after repeated attempts. HealthTrack retries a failed upload a set number of times (three by default). After that the entry is marked as failed and flagged on the Distribution List for manual action. Re-queuing the upload resets the attempt count.
• The location is missing its My Health Record setup. A missing or incorrect certificate, or missing HPI-O or facility details for a location, stops uploads for that location only, with a message naming the location.
• The attachment is too large or an unsupported file type. Attached files must be a GIF, JPG, JPEG, PDF, PNG, TIF, or TIFF, and no larger than 10 MB.