My Health Record overview
My Health Record is Australia's national digital health record system. HealthTrack lets your practice upload clinical documents to a patient's My Health Record and view documents other providers have uploaded.
This article gives a high-level overview of the feature. Step-by-step guidance is covered in the related articles linked at the end.
What you can do
- View documents in a patient's My Health Record from their Demographics screen.
- Upload Specialist Letters and Diagnostic Imaging Reports, automatically or manually.
- Remove documents your practice has previously uploaded.
- Audit all interactions with My Health Record.
Supported document types
HealthTrack supports uploading the following document types:
- Specialist Letter
- Diagnostic Imaging Report
How uploads work
HealthTrack uploads documents to My Health Record through Distribution. There are two ways a document is uploaded:
- Automatic upload on finalisation. If the record type is enabled in the Auto-Upload configuration, My Health Record is added to the record's Distribution List when the record is finalised, and the document uploads in the background as the configured My Health Record document type.
- Manual upload. You can queue a finalised record from its Distribution List using Upload to My Health Record and choose the document type.
No record types are enabled for auto-upload by default, so your practice decides what uploads automatically. An individual record can be held back by selecting Exclude from My Health Record on the Classify screen.
Patient control
Patients control access to their own My Health Record through the myGov Consumer Portal.
- Access codes and Emergency Access. A patient may set an access code that must be entered before their record can be viewed. If a patient cannot provide a code and access is needed for care, Emergency Access can be used. Emergency Access is audited and should be used only when clinically necessary.
- Opt-out of upload. A patient may choose not to have any of their documents uploaded from your practice. This preference is recorded on the Additional tab of their Demographics.
Practice prerequisites
Before using My Health Record, confirm the following are in place at your practice:
- Health Identifiers (HI) are configured and active.
- NASH certificates are installed at each location. HealthTrack uses the same certificates for My Health Record as for Health Identifiers and ePrescribing.
- The feature has been enabled for your practice by the HealthTrack team.
For the full setup checklist, see Preparing Your Practice for My Health Record.
Doctor readiness
Each doctor who will be used with My Health Record needs to be set up correctly. The Doctors tab of the My Health Record Configuration screen (Admin > Maintenance > My Health Record Configuration) shows each doctor's readiness.
A doctor must have:
- A valid HPI-I
- A Staff Entry with an Occupation assigned
- A work phone number and/or email address
My Health Record uploads also require the record's Owner/Approver to be an Internal MO with a valid HPI-I. If the Owner/Approver does not have a valid HPI-I, the upload will fail.
At some practices an administrator originates clinical records, for example when a report arrives from an external system as a PDF. For those records to upload, the originator must be a doctor. Review where administrators currently originate records and plan the change before you enable auto-upload.
Access and permissions
Users need specific permissions to interact with My Health Record. These permissions are included by default in the HMS-MR_Normal permission set. Speak to your practice administrator if you need access.
Privacy and the connection
The HealthTrack Support Team cannot view the contents of a patient's My Health Record. The connection runs directly between your practice and Services Australia, the same as ePrescribing.